01What this policy covers
This policy applies to Reward Video services offered under 1xReward Platform. Reward Video offers a paid lifetime membership. This policy covers that membership and any other paid feature actually offered. It does not introduce a new purchase, subscription or deposit requirement.
A refund returns money paid for a transaction. Correcting earned coins or investigating a missing reward is a reward-support matter. Requesting redemption of eligible rewards is governed by the redemption terms shown in the app.
02General refund position
Lifetime membership is non-refundable. A change of mind, non-use of the membership or dissatisfaction with expected earnings does not by itself qualify for a refund. This rule is subject to refunds, cancellation rights or other remedies required by applicable law and applicable payment-provider or app-store rules.
Review the membership price, benefits and terms before completing payment. Membership is not a guarantee of a particular income, reward amount, ad supply or uninterrupted access to any specific feature.
This rule never excludes mandatory cancellation, refund or other consumer remedies. An accidental, unauthorized, duplicate, failed or incorrectly processed payment can be reported for investigation; it is not automatically rejected merely because a general non-refund rule exists.
03Issues eligible for review
Contact support promptly if you believe a transaction was processed incorrectly. Any remedy depends on the facts, the applicable offer and your legal rights.
- A duplicate charge for the same transaction.
- A payment charged but the corresponding purchased benefit not delivered.
- An incorrect amount or an unauthorized transaction.
- A processing failure or other error affecting the transaction.
- A refund or cancellation entitlement under applicable law, store rules or the terms displayed when you paid.
04Earned coins and missing rewards
Coins earned by watching videos, completing tasks, checking in or making qualifying referrals are activity rewards, rather than payments made by you. A missing coin credit is therefore reviewed as a balance correction or reward dispute.
Provide the activity name, approximate completion time, expected coins and relevant evidence. Qualifying credits can be corrected after validation. Fraudulent, duplicate or incorrectly issued credits may be reversed, subject to your rights under applicable law.
Time spent on a task or an expectation of future rewards does not itself create a payment refund entitlement. This does not remove any valid entitlement to a reward already earned under the applicable terms.
05How to request help
Email gettempnumber@gmail.com with the subject “Reward Video refund request” for a payment issue or “Reward Video reward issue” for missing coins or redemption concerns.
Include your username or account identifier, transaction or activity reference, date, amount and currency if applicable, a description of the problem, and a receipt or screenshot with unnecessary personal information removed.
Do not send passwords, one-time codes, full card numbers or banking login details. Support may request proportionate additional information to verify the request. No payment should be sent to support to open a refund investigation.
06Review and approved refunds
Requests are assessed using available transaction, activity and provider records. Support should explain the outcome and any additional steps. Processing times depend on the issue and the records needed to investigate it. Applicable legal deadlines take priority.
Where a refund is approved, the method and expected processing time will be communicated. The original payment channel should be used where supported; settlement time may depend on the bank, store or payment provider.
A ledger adjustment or cancellation of invalid coins is not necessarily a monetary refund. Ask support to clarify the resolution if the outcome is unclear.
07Third-party purchases and disputes
For a purchase made directly with an advertiser or another external service, contact that seller or the payment provider. Their refund process may apply. Where a purchase was billed by an app store, its applicable refund procedures and mandatory legal rights also apply.
You may use lawful dispute channels or seek help from the relevant consumer authority. Fraudulent claims are prohibited, but a genuine refund request or chargeback is not prohibited by this policy.
08Account closure and changes
Uninstalling the app or closing an account does not automatically request a refund. Raise outstanding payments or rewards with support and separately request account deletion if desired. Closing an account does not waive rights that cannot lawfully be waived.
Changes to this policy will be dated and communicated where required. They do not remove remedies that apply to earlier transactions. Contact 1xReward Platform using the email above for questions or review of a decision.